SteamSaunaBath - 511 Glenn Avenue, Wheeling

Jobs in SteamSaunaBath, career

Reviews about SteamSaunaBath

• Dragonfly Races
  ★ ★ ★ ★ ★
  Like many people on this page, I was hesitant to buy a big ticket item from an unknown online seller. So I called the 800 number to ask a question. My call was transferred from a very pleasant receptionist to Eugenia. She could not answer my question but told me she would get back to me. "Yeah right" I thought; but a little while later my phone rang and it was Eugenia with answer, she actually called the distributor! I was so impressed with the followup, I ordered the stove and surround right away.
  
  The products were drop shipped from the distributor. When we unpacked it we found some shipping damage. Eugenia teamed up with her colleague Melanie and the two set in place a process to have the old part picked up and a new part shipped. The process was more complex and difficult that Eugenia and I had anticipated (due mostly to my mistakes), but the replacement part arrived and it was perfect.
  
  The process could not have been much for Eugenia, but despite multiple emails and phone calls, she never gave any hint of exasperation or frustration. Plus, the follow-up that had impressed me so much in the beginning, remained consistent throughout.
  
  So here's the deal, the sauna industry appears to be populated with very relaxed people; which is cool. So if you can wait four weeks for a part, and still not get it for another two, great. But if you need things done quickly and right, buy it from these guys. Ask for Eugenia.
  

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